Our Policies and Important Information
Equipment and Supplies:
We supply all cleaning equipment and supplies. However, if you prefer a different product be used on a surface in your home they will be happy to use it if you provide it for them.
Conduct:
Our employees are professional cleaners and do not smoke, eat or drink while in your home. They do not watch TV, play the radio or any other electronic device. They are there for one reason ...to clean your home.
Team:
We normally work with 2 cleaners. Occasionally our teams include more cleaners for especially large homes or homes that require extraordinary amounts of cleaning.
Payment:
Payment is due on the day of services or unless discussed differently. We prefer to have a credit card on file for payments.
Pets and Plants:
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pets. Due to the individual care that plants require we are not able to maintain them.
Extra Work:
Our cleaning teams follow our standard cleaning checklist and also specific instructions on the worksheet customized for your home. Please let us know at least 48 hours in advance for any additional needs so additional time can be scheduled for your home.
Keys:
Please make sure our cleaning team has access to your home on cleaning day. Most of our customers provide us with a key. Customers' keys are kept secured and are not attached to any name, address or other identifying information.
Security Alarms:
If your home is equipped with an alarm system, please be sure it is in an off or unarmed position prior to our arrival.
Schedule Changes:
If you must reschedule or skip your regular cleaning day, we appreciate a 48 hour notice. If we are unable to enter the home upon arrival it may be necessary to assess a lockout fee of 1/2 of your normal fee to cover expenses. Lockout fees are $65 during holiday weeks. Service reminder calls/emails are only made for customers with frequencies of every 4 weeks or more.
Arrival Window:
We make every effort to meet the specific arrival time you need but standard practice is for a 2 hour arrival window to allow for unexpected delays such as traffic of extended time on earlier job.
Valuables:
To avoid accidents, it would be helpful to secure valuables, collectibles, etc.
Children:
Please do not leave small children unattended where they could have access to cleaning supplies. Some cleaning supplies are harmful if swallowed.