What to expect: process from the beginning to the end.
1. Get in touch - When you reach out to us, whether through email, text, or a simple phone call, we arrange a free, no-obligation walk-through. This helps us understand exactly what you need and why you're seeking a cleaning service. This allows us to serve you better. We'll guide you through the entire process and what you can expect fro
1. Get in touch - When you reach out to us, whether through email, text, or a simple phone call, we arrange a free, no-obligation walk-through. This helps us understand exactly what you need and why you're seeking a cleaning service. This allows us to serve you better. We'll guide you through the entire process and what you can expect from us in the next 48 hours.
2. Welcome Email - Typically, within 48 hours, we send a welcome email packed with helpful information. So, cozy up with your favorite beverage and spend some time with it. In this email, you'll find two quotes. The first is for the initial, deeper cleaning, estimated per hour, as it's uncertain how long it might take. But with over 15 years of experience, our estimates are usually spot-on. This gives you a budget framework. Please note that we always start with an initial cleaning for two reasons: it's a new space for us requiring more time, and it allows us to set our cleaning standards for your home. The second quote is the regular visit fee, which remains the same for each cleaning session.
3. Scheduling Your Cleaning - Once you review our quote and decide to move forward with us, we find a spot for you in our schedule for the initial deep cleaning. This may take a few weeks due to high demand, but once you're in, you're in! We set you up for your desired schedule, be it weekly or bi-weekly. Typically, we visit on the same day each week, for instance, every other Thursday. We take extensive notes during our walk-through and start to understand your lifestyle habits. This ensures that when our team arrives, they're well-prepared and won't need extra time to figure things out.
At Marina Cleaning Services, our commitment to clear communication and meticulous attention to detail ensure you receive the best possible cleaning service experience, tailored to your unique needs. We're looking forward to embarking on this cleaning journey with you!
Though we aim to send the same team each time for consistency, there are times when we'll rotate teams. Why? As a fully staffed company, we can guarantee service even if someone calls out. Unlike an owner-operator setup, there's no 'dead end' with us. If your usual cleaner can't make it, we'll ensure someone else does. This means no last-
Though we aim to send the same team each time for consistency, there are times when we'll rotate teams. Why? As a fully staffed company, we can guarantee service even if someone calls out. Unlike an owner-operator setup, there's no 'dead end' with us. If your usual cleaner can't make it, we'll ensure someone else does. This means no last-minute scrambles before guests arrive, and no cleaning tasks falling on you.
Moreover, bringing in a fresh set of eyes periodically helps keep our service sharp. It helps us catch things that may get overlooked due to routine.
4. Your Feedback - After the initial deep cleaning and perhaps the first regular visit, we ask for your feedback. Our company thrives on communication. We don't see negative comments as complaints; we view them as valuable feedback. Let us know how we're doing, what we can improve, and if something needs to change. We aren't mind readers, and we hate to assume you're happy. So, if you are, please tell us! We're committed to improving and serving you better, and your feedback helps us do just that.
Security and Trust - Your home is your castle, and we treat it as such. We understand how much your home means to you. To ensure your peace of mind, all our employees undergo pre-employment screening, background checks, and drug tests. Your keys are safely stored, coded, and never labeled with your name. Our team is managed efficiently so you don't have to worry about it. All our cleaners are employees, not contractors, fully bonded, insured, and covered for payroll taxes and workers' compensation. Our quality control system aids our field staff in delivering top-notch service.
Lastly, we bring all the necessary cleaning equipment and supplies. It's one less thing for you to worry about. With Marina Cleaning Services, we ensure that your home receives the care and attention it deserves, offering a clean, secure, and trustworthy service that adapts to your specific needs.
Here are eight reasons you might consider hiring a house cleaner:
1. You work full time.
2. You have a bustling family life.
3. You enjoy entertaining guests.
4. You're unsure how to clean effectively.
5. You simply don't enjoy cleaning.
6. You have elderly loved ones who need assistance.
7. You have a newborn baby.
8. You deserve a treat. Yes, you do!
Consider these reasons and think about how Marina Cleaning Services could provide relief in your busy life. Remember, your time is precious; let us handle the cleaning.
We're proud to be locally owned and operated. Marina, the owner, migrated from Estonia, russian nationality, to America 20 years ago. Armed with a dream and determination, she believes she can bring a unique, special touch to every customer's home. Being a wife to a wonderful man, a mom to five lovely girls, and the owner of three small l
We're proud to be locally owned and operated. Marina, the owner, migrated from Estonia, russian nationality, to America 20 years ago. Armed with a dream and determination, she believes she can bring a unique, special touch to every customer's home. Being a wife to a wonderful man, a mom to five lovely girls, and the owner of three small local businesses, Marina understands firsthand the hustle and bustle of life. She knows the relief of coming home to a clean, fresh space after a busy day, whether at work or at home with the kids. It's one less worry for you, freeing you to spend more quality time with your family. Marina is committed to making this happen for you, every day.
Here are a few of Marina's favorite quotes that encapsulate her philosophy:
- "I do believe that cleaning service is cheaper than marriage counseling."
- "Your time is far more valuable than spending it on cleaning the house."
- "Kids won't remember a clean house; they will remember the time you spent with them."
In 2021, we were fortunate to add Melissa to our team as our manager. Since then, she has proven to be an integral part of our success. Melissa's growth, both personally and professionally, has been astounding to witness and she continues to thrive with us every day.
Melissa's unerring commitment to our values, her keen eye for detail, and her deep understanding of our clients' needs have significantly elevated our services. She is not just a manager to us; she is the glue that holds everything together, ensuring that all our operations run smoothly and effectively.
With Melissa on board, we've been able to reach new heights in the quality of our cleaning services and customer satisfaction. Her remarkable dedication, tireless work ethic, and vibrant personality make her an invaluable asset to Marina Cleaning Services. She is a shining example of our commitment to continual growth and improvement.
With Marina and Melissa leading the way, we're confident in our ability to offer you an unmatched cleaning service.